Cancellation Policy

Cancellation Right

You are entitled to cancel the contract within a period of two weeks in writing (e.g. by letter, fax, e-mail) without stating any reasons or, if you have already received the goods, by returning them. The time period for cancellation commences on receipt of the detailed instruction on cancellation in writing, however, not before the addressee has received the goods (in case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and not before we have performed our duty to inform in accordance with § 246 section 2 in conjunction with § 1 clause 1 and 2 EGBGB (Introductory Act to the German Civil Code) as well as our duties in accordance with § 312 g section 1 of the German Civil Code in conjunction with § 246 clause 3 EGBGB. To observe the cancellation period it is sufficient to inform us of the cancellation or to return the item in due time. Please send your cancellation to:

René Hildebrand
Falkenstrasse 4
D - 86368 Edenbergen

Consequences of Cancellation

In case of a valid cancellation, the payments or goods received by both parties must be returned, and any profit earned (e.g. interest) must be restored. If you are unable return the goods or services (e.g. use and enjoyment) received in whole or in part or only in a deteriorated condition, you shall have to pay us compensation for lost value. You only have to compensate us for lost value, if the deterioration of the item or services rendered is due to the use beyond the inspection of its properties and functioning. "Inspection of its properties and functioning" refers to the trying of the item in question as would be possible and customary in a retail outlet. Goods which can be sent by post shall be sent back at our risk. Goods shall be returned at your expense, if the goods delivered correspond to those ordered and if the price of the goods to be returned does not exceed 40 Euros or, if the price of the goods is higher than 40 Euros, you have not made the full or the contractually agreed partial payment at the time of cancellation. Otherwise you may return the goods free of charge. We shall collect any goods, which cannot be sent by parcel post, at your premises. Obligations to refund payments must be met within thirty days. The period begins either with dispatch of your declaration of cancellation or with receipt of the goods at our premises.

End of instructions of cancellation